Incentivization of e-government

Nov 2003

Margetts, H., & Yared, H. (2003) Incentivization of e-government. In: Transforming performance of HM Customs and Excise through electronic service delivery. National Audit Office Report by the Comptroller and Auditor General, HC 1267 Session 2002-2003, 20 Nov.

by Helen Margetts and Hala Yared - an academic enquiry commissioned from the School of Public Policy from the UK National Audit Office - was published on 20th November 2003, to accompany the NAO report Transforming the performance of HM Customs and Excise through Electronic Service Delivery

The full report is available at the National Audit Office's website.

Incentivization of e-government397.89 KB


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