Citizen Redress


A joint team from the Department of Government at the London School of Economics and Political Science and the Oxford Internet Institute, University of Oxford have been awarded a grant from the Nuffield Foundation under their 'Access to Justice' research programme.


logo-National Audit Office

We were commissioned by the UK National Audit Office to produce a value for money report on the range and scale of redress options for citizens when things go wrong with public services. This report looks at redress across government as a whole, and covers the handling of administrative complaints, appeals, tribunals, Ombudsmen services, and compensation arrangements.

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