Government on the Web http://www.governmentontheweb.org/?q=tag/Citizen%20Redress en Citizen Redress: What citizens can do if things go wrong with public services http://www.governmentontheweb.org/?q=projects/10 <div class="field field-type-date field-field-project-date"> <div class="field-label">Project Date:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <span class="date-display-single">Jan 2008</span> </div> </div> </div> <div class="field field-type-content-taxonomy field-field-project-cat"> <div class="field-label">Categories:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Citizen Redress </div> </div> </div> <div class="field field-type-number-integer field-field-pub-experiment"> <div class="field-label">Experiment?:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <p>A joint team from the Department of Government at the London School of Economics and Political Science and the Oxford Internet Institute, University of Oxford have been awarded a grant from the <a href="http://www.nuffieldfoundation.org/">Nuffield Foundation</a> under their 'Access to Justice' research programme.</p> <!--break--><!--break--><p><img alt="Nuffield Foundation" src="/sites/governmentontheweb.org/files/logo_nuffield.gif" align="right" /><br /> For citizens who are attempting to put right what they see as wrong decisions made by government departments, agencies, and local authorities or NHS bodies, the process can be difficult, stressful, complicated and long. Especially in the very earliest stages, access to information about how to complain, seek an internal review of a decision that seems wrong, or appeal that decision through the administrative justice system is likely to be a critical influence on whether or not potential seekers of redress successfully activate their rights.</p> <p>This research project will look at how all aspects of the current complaints handling process currently works. Also, whether ideas such as co-ordinated provision of initial information, early case handling and active case progression can improve the situation for citizens trying to put things right. The project will also look at how finding information on complaints and appeals in the 'digital era' has changed the process of initiating redress.<br /> This study will build on the foundations laid down by the same research team's previous work for the National Audit Office:</p> <p><em>Citizen Redress: What citizens can do if things go wrong with public services</em><br /> REPORT BY THE COMPTROLLER AND AUDITOR GENERAL<br /> HC 21 Session 2004-2005, 9 March 2005</p> <p><a href="/publications/9">Access the report >></a></p> http://www.governmentontheweb.org/?q=projects/10#comments Citizen Redress Sat, 10 Dec 2005 08:47:36 +0000 Scott A. Hale 10 at http://www.governmentontheweb.org Citizen Redress: What citizens can do if things go wrong with public services http://www.governmentontheweb.org/?q=publications/9 <div class="field field-type-text field-field-publication-type"> <div class="field-label">Type:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Report </div> </div> </div> <div class="field field-type-number-integer field-field-pub-experiment"> <div class="field-label">Experiment?:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-content-taxonomy field-field-publication-cat"> <div class="field-items"> <div class="field-item odd"> Citizen-Government Interactions </div> <div class="field-item even"> Citizen Redress </div> </div> </div> <div class="field field-type-date field-field-publication-date"> <div class="field-label">Date:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <span class="date-display-single">Mar 2005</span> </div> </div> </div> <div class="field field-type-text field-field-publication-citation"> <div class="field-label">Citation:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Dunleavy, P., Margetts, H., Loughlin, M., Bastow, S., Tinkler, J., Pearce, O., &amp; Bartholomeou, P. (2005) <em>Citizen Redress: What citizens can do if things go wrong with public services</em>. National Audit Office Report by the Comptroller and Auditor General, HC 21 Session 2004-2005, 9 March.</p> </div> </div> </div> <div class="all-attached-images"><div class="image-attach-body image-attach-node-13" style="width: 128px;"><a href="/?q=content/logo-national-audit-office"><img src="http://www.governmentontheweb.org/sites/governmentontheweb.org/files/images/nao_logo.gif" alt="logo-National Audit Office" title="logo-National Audit Office" class="image image-medium " width="128" height="51" /></a></div> </div><p>We were commissioned by the UK National Audit Office to produce a value for money report on the range and scale of redress options for citizens when things go wrong with public services. This report looks at redress across government as a whole, and covers the handling of administrative complaints, appeals, tribunals, Ombudsmen services, and compensation arrangements.</p> <!--break--><!--break--><p>To view the contents of Citizen Redress, please use the links below:</p> <table id="attachments" class="sticky-enabled"> <thead><tr><th>Attachment</th><th>Size</th> </tr></thead> <tbody> <tr class="odd"><td><a href="http://www.governmentontheweb.org/sites/governmentontheweb.org/files/Full-Report.pdf">Full Report</a></td><td>1.53 MB</td> </tr> <tr class="even"><td><a href="http://www.governmentontheweb.org/sites/governmentontheweb.org/files/Executive-Summary.pdf">Executive Summary</a></td><td>213.41 KB</td> </tr> <tr class="odd"><td><a href="http://www.governmentontheweb.org/sites/governmentontheweb.org/files/Report-on-the-web-survey.pdf">Website Survey and Results</a></td><td>315.81 KB</td> </tr> <tr class="even"><td><a href="http://www.governmentontheweb.org/sites/governmentontheweb.org/files/Report-on-four-focus-groups.pdf">Focus Group Report</a></td><td>229.01 KB</td> </tr> <tr class="odd"><td><a href="http://www.governmentontheweb.org/sites/governmentontheweb.org/files/Report-on-the-mystery-shopper-exercise.pdf">Mystery Shopper Exercise</a></td><td>164.58 KB</td> </tr> <tr class="even"><td><a href="http://www.governmentontheweb.org/sites/governmentontheweb.org/files/Citizen-redress-press.pdf">National press coverage of Citizen Redress from 9 March 2005</a></td><td>37.14 KB</td> </tr> </tbody> </table> http://www.governmentontheweb.org/?q=publications/9#comments Citizen Redress Citizen-Government Interactions Thu, 10 Mar 2005 08:16:54 +0000 admin 9 at http://www.governmentontheweb.org